MISREPRESENTATION........

Anyone else had Vodacom phoning to advise that as you are over 60 you qualify for pensioner discount and offering more data at reduced price?? This was total MISREPRESENTATION as it turns out that the reduction was in fact a contract upgrade, but without a new phone, which I only found this out today (9 March) when I went to upgrade my phone at Vodacom Northgate and was told I was only eligible to upgrade in 2023!!!!! How come I received an sms in December stating that I qualified for an upgrade? November, December, January and February invoices do not reflect nor refer to a contract upgrade either. Phoned *** and *** today and several operators later Lungisani tells me that he will email a request to get the recording of the conversation lifted and that he will sms a reference no for my query to me. 2 sms's are received from +*** both of which say "You are eligible to upgrade on 2023-01-15 and your contact (not contract) period ends on 2023-04-17. Luckily I had insisted that he gave me the reference number, despite him assuring me that the sms would reflect the reference number! Just as well as neither of the sms's provided a reference no. He told me that I should receive an sms saying that my query had been resolved (??) within 7 days. Not quite sure how that will work. Upgrade equipment quotation received today at Vodacom Northgate, is dated 2020-11-26 for Contract Term Date 2021-04-16 and states that my Current Amortised Deal" reflects an amount owing of R189 per month, months remaining 4 and total balance R756.01 and under Description (for the first time!!) it says NO PHONE + 20gb data x 1 - (C) + legal full comprehensive cover (which I was not told about, nor asked if I wanted) @ R229 Reduced Sub PM on Smart S + - TOTAL R279 PM. Same package as before.... If I tried to upgrade online or telephonically, it would not be possible. I would have to go into a Vodacom shop, documentation would have to be completed and I would have to sign and initial the Contract Upgrade agreement and pay an upgrade fee..

The Reference No supp**** by Lungisani is *** and and I invite Vodacom to contact me via Messenger to discuss this matter. Watch this space........