kP
kholo P
1 reviews | Active since Mar 2014
06 Aug 2024, 12:43
Misrepresentation
So i recently received an sms from vodacom that i qualify for a migration to a higher bundle package. I got interested nd migrated only to discover later that i will be charged more than 1k for 13mb nd 200 minutes nd that was the shock of my life. I then called vodacom friday nite asking them to migrate me back to my old package i will nt afford the current package i spoke to Mbali who informed me that i will be charged 3000 penalty fee to migrate back i told her i do not have that amount she promised to speak to her supervisor and that she will call me on monday Guess what Mbals disappeared It seems like this company is running a Ponzi scheme
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Replies (1)Vodacom's replyOfficial
06 Aug 2024, 13:37 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 Aug 2024, 13:37
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
