Misrepresentation

Vodacom should name their customer care..customer nonsense .i bought my son a samsung galaxy prime+.de fone came with a vodacom promotion dat the buyer wil b entitled to 12 months 250 mb data.now vodacom gives me a run around to activate the promotion.last my month i had to call them more than 10 times explaining dis promotion to them.i spoke to different consultants nd they are confused cos they gave me different conflicting information.this one wil tell me dis.dis one dat.dis one go back to ackermans nd when i went to ackermans.ackermans said its not their business i should call vodacom..u knw m sick nd tired of calling deir so cald customer care.i seem to knw all de consultants working ther from seipati.mpho.thenyiwe. nobesuthu.thabile.to mention just a few.even dis month im goin thru de same problem.explaining.nd stil givng me conflicting info...Vodacom consultants are confused..what they are gud at sayng is "WE ARE ESCALATING THE MATTER WIL CALL U TOMORO SIR.de service ticket has bn assigned to a support specialist...WITH THIS THEY DESERVE A CROWN.tomoro they dnt cum with a solution.the matter gets bigger nd bigger...lets switch to other networks guys.they think they are Kings nd it sucks..