RM
Robert M

1 reviews | Active since Dec 2014

15 Feb 2021, 12:02

Misrepresentartion by Vodacom

I has a data contract with Vodacom which expired February 2021. I call in to give 1 month notice the agent told me she can convert the contract to allow me to have R125pm on the contract for only R85pm. I can transfer that amount to my main number as data, airtime or whatever I want. I tried to do this and was giving me an error and to call 082135. I tired to get this sorted one agent tells me I cant when i go to cancellation they tell me to speak to customer service who then tells me I cant. Vodacom departments need training together as one department is clueless on what the other department does!!!

Please cancel this contract on the basis that I entered into a contract with incorrect information given. You can listen to the recording and hear as I repeatably ask can this be done.

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Replies (1)
Vodacom
Vodacom's reply15 Feb 2021, 12:03
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team