RK
Rudi K

1 reviews | Active since Oct 2013

07 Apr 2022, 15:47

Misrepresentaion of phones sold

Misrepresentaion of phones sold My story so far: 14 March 2022 I was telephonically phoned by vodacom sales to upgrade my existing contract. They the sold me a Huawei P40 phone indicating that it does not have Google Playstore. They indicated that it had Huawei Appgallery. When I received the phone, I found out that this means NO Google Apps are available, not even Google Maps, which I used daily to navigate have received the phone on 18 Feb, but did not have any time due to work pressure to switch the phone on to check it out until today 14 march. I have called the Upgrade department(**********) as advised by the Customercare department and directed me to **********, which apparently is the delivery department. They stated that I can't return the phone or exchange it for a phone because it is longer than 14 day after delivery. The phone is useless to me if I can't navigate. This is misrepresentation of the deal. They did not tell me I can't get to any Google apps AT ALL! I want to return the phone and get another phone that does have Google Maps on.

17 March 2022: Hi, I checked now and I was NOT in contact with your After Sales team on 15 March 2022. Please contact me on ********** to discuss this.

30 May 2022: Still no communication from Vodacom. Obviously they are playing the waiting game to say I've taken to long to get in contact. Sickening how this seems t be a vodacom policy on any services post purchase.

4 April 2022: Still no communication from Vodacom 7 April: I wil continue to complain about this for the 3 year length of the contract sold to me by vodacom.

0
Replies (2)
Vodacom
Vodacom's reply08 Apr 2022, 08:18
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
RK
Rudi K's update03 May 2022, 07:46
Reviewer Update
Your records are incorrect. I had no one phone me on ***.