KW
Krishnie W

1 reviews | Active since Jan 2016

01 Jan 2024, 13:37

Misrepresenration by vodacom rewards consultant

Consultant called me daily at least 3 or 4 times to upgrade my contract. After persuasion and having been advised i would be getting a better deal I reluctantly agreed. I was promised that my contract will be emailed and could cancel if not happy which to date it hasn't. I was told that I would receive 10g additional data only to find out today it is a video ticket which I have absolutely no use for. Doing business like this is "rogue deal"

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Replies (1)
Vodacom
Vodacom's reply02 Jan 2024, 07:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,

Vodacom Consumer Website Team