hD
hoosen D
1 reviews | Active since Mar 2009
04 Mar 2019, 09:04
Misrepresenation
I was contacted in January by a reward partner regarding my 3g contract. Incorrect information was supp**** to get me to upgrade my data contract. I am assuming that the reward partner is commission driven. Since then, the upgrade was reversed however I am not in the same position as I was in. My data sharing card still does not work and my premium is higher. I have spoken to numerous consultants since then. All cannot help and every time i email a new consultant takes over. Nobody in Vodacom wants to take responsibility for this
I was advised that I was paying R300 for my data contract when I was only paying R150. I was never told that my data sharing sim card would stop working.
My ipad was offline for the entire month of February as a result of this . It is still offline as Vodacom refuses to reactivate this card and put me in exactly the same position I was in before I was contacted by the reward partner.
This is the second complaint on this forum regarding the same issue
Helpful (0)
Replies (6)0
Replies (6)
Vodacom's replyOfficial
04 Mar 2019, 10:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 10:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
hD
hoosen D's updateReviewer Update
04 Mar 2019, 10:50I was contacted but no solution offered to date. Vodacom reverted back to my old contract, but increased my rates.
Nobody wants to take ownership and to date nobody can give me a timeframe. They are still merely supplying standard information
hD
hoosen D's update04 Mar 2019, 10:50
Reviewer Update
I was contacted but no solution offered to date. Vodacom reverted back to my old contract, but increased my rates.
Nobody wants to take ownership and to date nobody can give me a timeframe. They are still merely supplying standard information
Vodacom's replyOfficial
04 Mar 2019, 11:32 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Mar 2019, 11:32
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance. Regards Consumer Website Team
Best regards,
hD
hoosen D's updateReviewer Update
04 Mar 2019, 11:41I was misled by the rewards partner who wanted to earn a commission. As a result, I was inconvenienced. My biggest mistake was taking this call and engaging with him further.
hD
hoosen D's update04 Mar 2019, 11:41
Reviewer Update
I was misled by the rewards partner who wanted to earn a commission. As a result, I was inconvenienced. My biggest mistake was taking this call and engaging with him further.
hD
hoosen D's updateReviewer Update
12 Mar 2019, 10:21To date, 6 weeks later Vodacom has not resolved this query. They indicate on hellopeter promptly that they have responded. They responded but no resolution present yet. I then drafted a letter to the CEO of Vodacom but to date no response
hD
hoosen D's update12 Mar 2019, 10:21
Reviewer Update
To date, 6 weeks later Vodacom has not resolved this query. They indicate on hellopeter promptly that they have responded. They responded but no resolution present yet. I then drafted a letter to the CEO of Vodacom but to date no response
hD
hoosen D's updateReviewer Update
03 Apr 2019, 11:08Vodacom to date has done nothing about this issue. I have emailed repeatedly and they are unable to provide me with assistance. The rewards company have acknowledged that they have misled me however Vodacom is still slow to act
hD
hoosen D's update03 Apr 2019, 11:08
Reviewer Update
Vodacom to date has done nothing about this issue. I have emailed repeatedly and they are unable to provide me with assistance. The rewards company have acknowledged that they have misled me however Vodacom is still slow to act