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nosiphonjomi N

1 reviews | Active since Jul 2011

24 Aug 2023, 14:40

Misquotation of contract cancelation results in summons

I canceled my contract a few months ago after calling the customer care number to find out how much I owe I made that payment and all seemed well. Today, I receive summons for an amount I know nothing about. Please make it make sense. Go back to your recording, go back to the emails you sent me with the amount that you said I owe and check how much I paid then let me know if this makes sense to you. And how dare you send me summons without even calling me first to let me know that I owe something or send an email with an invoice, you jumped straight to summons.

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Replies (1)
Vodacom
Vodacom's reply25 Aug 2023, 07:44
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via WhatsApp to request your personal details. 
 
Regards, 
 
Vodacom Consumer Website Team