Misperseption / Not cancelled
<p>On 10 Oct Calvin from Elite Mobile phoned and wanted to know whether i would like a contract for R129 p/m with 2gb data and a vodacom tablet. I confirmed and asked if i can transfer the 2gb of data to my current nr as i wont be using the new sim. He confirmed and said when i receive the things i must phone vodacom and ask for the nr to be ported to my current nr. On the 13th of Oct i received the things and phoned vodacom at 15:46 and spoke to Palesa/Ellie. She then informed me that i cant port the data as my current nr is a contract and porting can only be done on pay as you go sims. I then said that i receiced false information and that they must then collect their stuff because i dont want it then. I specifically asked if i was going to be billed and she said that because i havent opened anything (sim or tablet) i wont be billed because its not activated and that i have cancelled now. She said that they will then send a courier to collect. I also asked to let the courier phone me 30min before arrival as i am on the road the whole day. Needless to say this didnt happen either. So then on the 20th of Oct the courier RAM came at about 14:00 (for the 2nd time) and collected the stuff, i waited until it was in a seales bag before i left. Now on the 8th of Nov i receive email invoices for a pro rata amount of R66.80 and a R129 subscription added to my statement for this months payments. So i phoned vodacom today at 13:04 again to cancel spoke to a "Lehusha" who referred me to cancellations. There i spoke to "Alyssa" who couldnt assist and will phone back because they are offline. I will not pay this as i have cancelled this thing well within my legal rights / the CPA act. PLEASE CANCEL THIS CONTRACT IMMEDIATELY. I DO NOT WANT IT AND I WILL NOT PAY FOR THIS!! If my debit order goes off on the 22nd of Nov vodacom must hope that the R129 and R66.80 has been deducted. I will take this as far as humanly possible! The cellphone / data nr that they are now trying to debit me for is ********** 830</p>
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Replies (5)
Vodacom's replyOfficial
08 Nov 2016, 13:39Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply08 Nov 2016, 13:39
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
14 Nov 2016, 18:25And here we are 6 days later. Yet another person phoned me to confirm if im happy with the tablet and data etc. BUT NO ONE FROM VODACOM PHONED TO CONFIRM OR GIVE FEEDBACK ABOUT THE CANCELLATION!!!!!!
PATHETIC!
's update14 Nov 2016, 18:25
Reviewer Update
And here we are 6 days later. Yet another person phoned me to confirm if im happy with the tablet and data etc. BUT NO ONE FROM VODACOM PHONED TO CONFIRM OR GIVE FEEDBACK ABOUT THE CANCELLATION!!!!!!
PATHETIC!
's updateReviewer Update
14 Nov 2016, 18:28This is the only "feedback" from vodacom sent on the 10th of Nov.
"Dear Client. I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards, Vodacom Customer Care Rashieda Jattiem"
's update14 Nov 2016, 18:28
Reviewer Update
This is the only "feedback" from vodacom sent on the 10th of Nov.
"Dear Client. I escalated the matter to the Sales Team for further investigation and feedback.
Kind regards, Vodacom Customer Care Rashieda Jattiem"
's updateReviewer Update
15 Nov 2016, 10:17Im still receiving sms's regarding arrears amounts on my account. This better be fixed ASAP!!!!
's update15 Nov 2016, 10:17
Reviewer Update
Im still receiving sms's regarding arrears amounts on my account. This better be fixed ASAP!!!!
's updateReviewer Update
14 Jan 2017, 12:57So fed up with this Vodacom service!!! Still no credit on my account and the line is still not cancelled as requested! SORT THIS OUT PLEASE I AM GETTING FED UP WITH ALL THESE SMS'S REGARDING ARREARS AMOUNT!
's update14 Jan 2017, 12:57
Reviewer Update
So fed up with this Vodacom service!!! Still no credit on my account and the line is still not cancelled as requested! SORT THIS OUT PLEASE I AM GETTING FED UP WITH ALL THESE SMS'S REGARDING ARREARS AMOUNT!