1 reviews | Active since Dec 2017
Mismanagement of the account
I have been billed for something that i have not used and when i asked i was told that i did subscribed to those service content of which i never even know which are those and to make it worst the line was closed for a period of a month and still the when the bill came the same service content was also charged and when i complain i met the same reaction....and later the account was directed to thier lawyers and they said they calculated the amount that i need to pay of which i payed and i was told that thers amount that needs to be settled because the is no quiry to say that the account needs to be reviewed and now the line has been closed again. I m not geeting joy from vodacom as now i have been blacklisted . Can you please help me to resolve this problem . My name is Gordon Phefo. Cellphone number in question.. **********
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Your query has been addressed and assigned to the relevant supporting team.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
Dear client,
On behalf of Vodacom, we are sorry to hear of the circumstances under which your Hellopeter posting has reached us and we do apologise for the inconvenience caused.
Your query has been addressed and assigned to the relevant supporting team.
Please refer to the email which we have sent for feedback on this correspondence.
Warm regards,
SS
