Misled, Overcharged, and Treated Poorly by Vodacom Fibre

I’ve had a truly frustrating experience with Vodacom Fibre that I feel compelled to share.

I was previously paying around R950/month for my fibre service. I was offered what was explained to me as a discounted amendment to my existing contract. Believing it to be a cost-saving adjustment, I accepted — only to later discover that this was treated as a completely new contract.

This “new” contract was active for just 8 days, and I am now being held liable for over R9,000 in cancellation fees — despite the fact that I have not even received any benefit from it yet.

To make matters worse, I contacted Vodacom to cancel the service because I am relocating as of 1 June to an area where Vodacom Fibre is not available. I assumed this would be a reasonable basis to cancel, especially since I cannot use the service at the new address. Instead of understanding or assistance, I was met with cold and rigid responses.

During the cancellation call, the agent repeatedly spoke to her colleagues in a language I do not understand, which made me feel excluded from the conversation and unclear about what decisions were being made about my account. She only properly explained the contract details and penalties after I questioned the 8-day period and the costs involved.

This entire experience has left me feeling misled, mistreated, and unfairly burdened with costs for a service I cannot and have not used. There was no transparency, no flexibility, and no empathy shown by Vodacom.

I cannot in good conscience recommend Vodacom Fibre to anyone. I hope this review serves as a warning — be extremely cautious and do not take anything at face value.

Vodacom, this is not how you treat loyal customers.

PS. I have been a customer in excess of 20 years