ES
Elsie S
1 reviews | Active since Nov 2015
02 Jul 2018, 19:12
Misled into second contract?
I’m a MTN customer, but bought a data deal with VODACOM about 2 years ago. Earlier this year vidacom contacted me to upgrade. I said no thanks.. I want to cancel... sales man said I can get double the data for less and smooth talked me into the upgrade. He said I will receive a new modum, number etc. He did say my first account will be more as result of change over from one contract to the other, etc etc. I have visited. Vodacom shop a month ago to ask why my account is over R400 while it should be R99. They said it will be correct end of June... my account is more than R200! Then somebody from vodacom phoned me again for upgrade today!? It seems the have given me a new contract and not cancelled my first one. The service centre did not help me. I talked to the vodacom client centre from the shop assistants phone and they said I must phone from my own phone!!? Which is mtn as mentioned!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jul 2018, 06:21Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2018, 06:21
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
ES
Elsie S's updateReviewer Update
03 Jul 2018, 09:22Interesting - the above is a generic reply - how will the consultant make contact with me? I would like to cancel both contracts asap. My number is *** (w).
I did eventually get through last night and logged a cancellation for one contract - ref ***, but I believe I have to wait 7 - 14 days.
Since I got the new contract I have not used the old number - actually I don't even know where the modum is..the sales person said that was cancelled! But I paid for the package. So I would like to cancel both contracts and my fee's for the last couple of months on the old contract should be paid back to me. I will get another service provider that will not misled me.
ES
Elsie S's update03 Jul 2018, 09:22
Reviewer Update
Interesting - the above is a generic reply - how will the consultant make contact with me? I would like to cancel both contracts asap. My number is *** (w).
I did eventually get through last night and logged a cancellation for one contract - ref ***, but I believe I have to wait 7 - 14 days.
Since I got the new contract I have not used the old number - actually I don't even know where the modum is..the sales person said that was cancelled! But I paid for the package. So I would like to cancel both contracts and my fee's for the last couple of months on the old contract should be paid back to me. I will get another service provider that will not misled me.
ES
Elsie S's updateReviewer Update
03 Jul 2018, 09:23so much for a general response:(
ES
Elsie S's update03 Jul 2018, 09:23
Reviewer Update
so much for a general response:(