Misled Customer - Device not collected
A whole month later and nobody bothers to collect the device which I was misled about. I cannot get a hold of a consultant! A debit order has gone off and I am left with a device which doesn't allow me to function as promised!!
Please contact me! I don't want to continue giving you my money for the next 2 years! Pathetic customer service from you guys!
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
07 Jul 2020, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2020, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
17 Jul 2020, 11:50Dear Vodacom,
A guy contacted me last week promising that this issue will be resolved, a whole week later and nothing has been resolved???
A guy contacted me last week promising that this issue will be resolved, a whole week later and nothing has been resolved???
's update17 Jul 2020, 11:50
Reviewer Update
Dear Vodacom,
A guy contacted me last week promising that this issue will be resolved, a whole week later and nothing has been resolved???
A guy contacted me last week promising that this issue will be resolved, a whole week later and nothing has been resolved???
Vodacom's replyOfficial
24 Jul 2020, 14:08Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply24 Jul 2020, 14:08
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that feedback has been provided, your query has now been resolved. Regards Consumer Website Team
Best regards,