1 reviews | Active since Aug 2009
Misled by Vodacom telesales person!
A couple of months ago I upgraded my contract to a contract that included the handset, 600 minutes and 1G of data, cost per month was R1412. Then a couple of weeks ago, a lady from Vodacom Business phoned me. She said I could pay R200 less, and get 200 minutes more if I changed my contract. I immediately agreed, and my contract was changed. Beginning of April I was billed R1903, and my Vodacom app says I will be billed R2535 this month. Today I went to the Vodacom shop in the mall, and they said I could not fix this problem in the shop, I have to phone Vodacom Business! I have been misled, and would like Vodacom to immediately fix this! This is false advertising, and it is costing me time and money!
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
Good Day
Kindly note that we have mailed you further feedback.
Regards
Dominic
