GS
Gerry S

1 reviews | Active since Aug 2009

02 May 2018, 21:07

Misled by Vodacom telesales person!

A couple of months ago I upgraded my contract to a contract that included the handset, 600 minutes and 1G of data, cost per month was R1412. Then a couple of weeks ago, a lady from Vodacom Business phoned me. She said I could pay R200 less, and get 200 minutes more if I changed my contract. I immediately agreed, and my contract was changed. Beginning of April I was billed R1903, and my Vodacom app says I will be billed R2535 this month. Today I went to the Vodacom shop in the mall, and they said I could not fix this problem in the shop, I have to phone Vodacom Business! I have been misled, and would like Vodacom to immediately fix this! This is false advertising, and it is costing me time and money!

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Replies (2)
Vodacom
Vodacom's reply02 May 2018, 21:09
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply08 May 2018, 15:19
Official

Good Day

Kindly note that we have mailed you further feedback.

Regards

Dominic