Misled by vodacom call centre agent

Item: Vodacom
Rating: 1
Author: Ofentse S

I was called by a call centre agent who informed me that she would migrate me to a package that offers more benefits for the same amount. Only to find out that ahe misled me and deliberately **** to me as the package she migrated me to resulted in me paying R300 more

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Replies (1)

Vodacom's replyOfficial

08 Nov 2021, 08:30

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply08 Nov 2021, 08:30

Official