1 reviews | Active since Feb 2017

02 Feb 2017, 08:29

Misled by Vodacom

<p>I cancelled my contract which already expired last year in the beginning of January. Therefor it was running on a month to month basis. I was informed by a consultant at zevenwagcht store that no further payments will be deducted, yet vodacom has taken another payment on the 1st of february.</p> <p> </p> <p>There are 2 remaining contracts in my household thats still with vodacom and expiring shortly. Rest assured you WILL lose all the business as i dont support a company which happily misleads its clients</p> <p> </p> <p>Enjoy the R120, spoil yourself with KFC</p>

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Replies (2)
Vodacom
Vodacom's reply02 Feb 2017, 09:29
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply06 Feb 2017, 09:43
Official

Dear Mr Faulmann,

Thank you for your posting. Feedback was provided via email.

Regards,

Cassandra