Misled by by Vodacom: Hidden Fees After Promised Lower Package

I was contacted by a Vodacom consultant with an offer for a lower-priced package. Naturally, I agreed, expecting my monthly payments to go down. The migration was done, and I assumed there were no hidden fees, as I was never informed of any.

However, when I later requested to revert to my previous package, I was suddenly hit with a migration fee of R1,500—something I was never told about beforehand. This fee was never disclosed during the initial offer or migration process.

I feel misled and frustrated. What was promised as a cost-saving package turned into unexpected additional charges. Vodacom’s lack of transparency and communication in this matter is unacceptable. I expect this fee to be removed and proper clarification to be given immediately.