Misled and no accountablity
Taken yet another upgrade with Vodacom, misled in terms of device, data and monthly subscription. Called and spoke to 2 consultants who advised that they will callback with feedback, a whole month gone and nobody called. Called today, explained, the guy transferred me to retentions, they then just dropped the call!! Pathetic service VODACOM!! Someone needs to call me and resolve this issue!
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Vodacom's replyOfficial
10 Sept 2020, 10:44Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply10 Sept 2020, 10:44
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team