Misled and misinformed to benefit rhe company.

I had a contract with Vodacom, that i took 2022, ended May 2024, i had financial difficulties late last year, that affected my premiums but i was transfering and paying when i could, i was advised that my number was cancelled on the 25th May when i called, didnt get the agents name, she advised me inorder to keep my nu.ber i need to pay the full amount of R865, infull by the 28th which was on Monday, i did pay, she advised me that i risk to loose my number and i will be listed on credit bureau, so i thought let me pay to keep my number because i had that number for years, the agent only advised that my nu.ber will be prepaid not that my contract will be extended after paying, on the 5th was contacted by the agent, didnt get the same but its the same agent that i spoke to on the 29th that escalated my number to be issued. To my surprise, i was brousing the voda pay app, im seeing that i owe 225, i wasnt advised that my contract got extended, wS o ly advised after querring what i saw, spoke to Gugu and she transfered me to Precious, Preciousa advised me that she will escalate this i will be contacted after 48hrs because she also didnt understand why i was i advised so by the first agent that i spoke to. I was reasly mislead in believing that i will be on prepaid because of the first agent i spoke to, im on Debt Review and this will ruin my plans, just waiting to hear from vodacom before i refer this matter further since im on Debt Review, cant be taking anyrhi g extra, if i knew i would have told here to list me rather to be on contract again, so i was misled and misinformed by the agent, this was to benefit their needs without considering the client's needs.