Misled and convince will pay less while in fact paying more.

Vodacom get people to help me as Tobi is of no use and your help line (135) also not helpful.

I am writing to you as I feel that the call center has misled me into believing that I will pay R40 less than what I currently pay per contract to receive more data. I have a voice recording and the transcription. On more than one occasion during our call you will see that I was brought to the belief that I will save money instead of paying R200 more than what I paid on the original contract. Although I did not have the correct monthly installment on hand or in my head I took his word for what I am paying now and will be paying in the future. Not once was the word increase mentioned.

Although you will see that he later mentioned additional spend, I was already locked on the R40 per month less as you can see from my responses. He also kept mentioning that "currently I am paying" continuously. I feel strongly that I was misled and feel that a R200 increase per contract is not what I agreed to during this conversation. I agreed to a R40 reduction per contract (based on the difference between R813 and R775) and therefore I demand that my contract be adjusted to show a R40 decrease per phone number and not the increase.

The transcription between Imran Mohedeen from the call centre on 11 November around 10h40 (+***1) is available.