Misled About Upgrade – Now I’m Stuck With a Phone I Don’t Need

I upgraded my Vodacom contract in January through Mondo and was not told anything about a device. In April, I was contacted and told the agent had made a mistake, and a device would now be delivered. After that, my account showed a second upgrade I never agreed to, and my premium increased.

I’ve tried to resolve this, but Mondo told me my claim is invalid. A representative from Vodacom said I’m stuck with the new contract there is nothing they can do, even though I never gave consent. This is unfair. I want the second upgrade cancelled because I can’t afford it, and I don’t even need the phone. I only accepted it because I was told it was part of my original upgrade.

I lodged a second complaint, but I’m no longer getting any feedback.