NM
Nats M
1 reviews | Active since Feb 2016
07 Feb 2025, 07:47
Misled
I received a call regarding moving my unused SMS's on my plan to my data and minutes usage at no cost. I queried more than once with the idiot who contacted me, I can only assume this is an idiot as these agents are super comfortable calling and directly misleading customers who pay their bills on time which talks to a lack of ethics and values. I received my invoice this morning and I'm paying a R100 more. I will be reporting those to the highest complaints authority I can. This is disgusting.
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Vodacom's replyOfficial
07 Feb 2025, 07:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply07 Feb 2025, 07:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
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Nats M's updateReviewer Update
11 Feb 2025, 11:08There was no call back, this automated response is another lie.
NM
Nats M's update11 Feb 2025, 11:08
Reviewer Update
There was no call back, this automated response is another lie.