1 reviews | Active since Apr 2015
Misleading/False advertisment
Went online on 21 January 2019. Saw a deal that was ideal as I needed 2 extra phones. Saw the Samsung A6 plus advertised as from R99 pm. I've sent a mail (Ref Nr: DYZLC8) and also called the call center wanting to take up this deal. The call center agent informed me that on her system it shows for R359 and not for R99 and that I should send a screenshot of the ad to: ********** Two hours later another agent calls me back stating that the R99 deal was for black friday. I further informed her that there is no date on the adverti*****t so how was I suppose to know that.
This ad is misleading and creating false expectations. I want vodacom to get back to me with proper feedback and not only that "its a mistake" on their side. I want to know how they are going to assist me as this is the ad I responded to and want to be assisted with the said ad.
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback from our Sales Team. The deal was only valid for clients that app**** for the deal on Black Friday. This deal was only for customers whos application orders were cancelled. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the feedback from our Sales Team. The deal was only valid for clients that app**** for the deal on Black Friday. This deal was only for customers whos application orders were cancelled. Regards Consumer Website Team(SA)