JR
Jeremy R

1 reviews | Active since Nov 2015

04 Nov 2015, 09:20

MISLEADING WIFI-BUNDLE

Good Day,<br> <br> Last month, I bought 2Gb WI-FI bundle, <br> <br> Yesterday I realized that these bundles weren't deducted while I was surfing on the internet using my Wifi Hotspot and as we speak I still have 2Gb data.<br> <br> I phoned Vodacom Service Centre yesterday and explain my concern. An agent mentioned that the Wi-fi bundles could only be use in public places where a G-Connect hotspot is available.<br> <br> I explain that no such details or information was explained while executing this purchase and that i wasn't satisfy.<br> <br> I asked to reverse this transaction due my dissatisfaction but she said she couldn't.<br> <br> I'm not happy and I want my airtime back.<br> <br> Jeremy<br> <br>

0
Replies (1)
Vodacom
Vodacom's reply04 Nov 2015, 15:11
Official
Hello JR337,

We are currently investigating this matter and will make contact with you regarding this.

Please accept our sincere apology for any inconvenience caused.

Kind regards
Vodacom Consumer Websites

Best regards,