IM
Ivan M

1 reviews | Active since Nov 2014

13 Dec 2021, 18:38

Misleading Vodacom Unlock Summer

I used my Vodacom App to play the Unlock Summer and got a Nandos meal voucher. I first went to Nandos Braamfontein where they told me that they do not recognise the voucher. I then call Vodacom customer care where they said that the voucher is active and it maybe that the Nandos staff were not trained and advised that I should go to different Nandos. I went to Nandos Carlton Center and immediately they said they do not use those vouchers there, I did not waste time and went to Nandos Ghandhi Square where they said they cannot assist me with that voucher.

What ****ed me off is why advertise such things and I have to look like a fool when using the vouchers. Why couldn't they specify if there are selected stores to claim the vouchers? Why is Vodacom misleading clients? I should report this to Consumer Complaint.

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Replies (2)
Vodacom
Vodacom's reply14 Dec 2021, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
Vodacom
Vodacom's reply14 Dec 2021, 07:21
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team