DB
Derek B
1 reviews | Active since Nov 2024
29 Nov 2024, 09:28
Misleading Vodacom SMS'S.
I recently started receiving sms's from Vodacom or business's associated with Vodacom. The Sms states that you are subscribed to a certain service of which you have never subscribed to. It cost me money, and a lot of effort to cancell one of my 'subscriptions' that i didnt subscribe to or may of accidentally subscribed to via the ********* Vodacom sms. I also have a Capitec Connect sim card, and it made it almost impossible to contact Vodacom direct to cancel this subscription. I believe thet the wording of this Vodacom sms is both confusing and ********* to anyone that receives it. I have screenshots of the Sms's from Voda-con, sorry, i mean Vodacom.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
29 Nov 2024, 09:58 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply29 Nov 2024, 09:58
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
DB
Derek B's updateReviewer Update
29 Nov 2024, 10:42I do not want a vodacom consultant to contact me regarding my complaint. It would be nice to know how many other Vodacom users experience this same issue.
DB
Derek B's update29 Nov 2024, 10:42
Reviewer Update
I do not want a vodacom consultant to contact me regarding my complaint. It would be nice to know how many other Vodacom users experience this same issue.
