LM
Lethabo M

1 reviews | Active since Aug 2012

08 Feb 2020, 09:52

MISLEADING VODACOM PROMOTIONS

Last year november Vodacom was running a special of 50% on data, little did I know I was taken for a ride, I bought data of 5GB for 175 which according to me was supposed to be taken from my airtime, I never recieved an sms, I thought maybe it was network problems, they will send an sms they didnt, this year I get deducted over R600 which is breach of our agreement, I have a legal binding contract with them to deduct 319 from my account until the 25th of April, when I called in on the 29th of January they told me I signed up to recieve recurring data, which is a surpise to me, I didnt sign up for that, I wanted to buy data which will be taken from my airtime nothing less nothing more, if I wanted a top up on my account I would have gone to them to add up if I wanted to, it seems Vodacom misleads customers with their promotions to milk money out of us, a week ago I bought data of 5GB for 7 days with R50, why was that one taken off my airtime? Why is it different from the black friday promotion?

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2020, 08:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team