DW
Dewald W

1 reviews | Active since Dec 2013

15 Jun 2015, 08:26

Misleading Vodacom

3 months ago i got a new vodacom cell phone contract. It was the phone that i wanted (iPhone 6 plus). A couple of weeks later a representative from Vodacom phoned me to ask me if im satisfied with my contract, and explained to me that if i migrate my contract to a higher package the monthly cost for my handset will be less.<br> <br> I decided to migrate my contract and recived a migration quotation from Vodacom where they stated that the monthly cost for my handset will be R0, I migrated the contract and when i received the first invoice the handset costs where the same as what it was on the first contract plus the new contracts full cost.<br> <br> I have contacted Vodacom every day for the past week to try and get this matter resolved but all they do is give me a reference number and tell me someone will contact me which they never do or transfer me to the next person that cant help.<br> <br> This is becoming extremely irritating, and i will def cancel my contract when the time comes. <br> <br>

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Replies (1)
Vodacom
Vodacom's reply15 Jun 2015, 10:28
Official
Hello Dewald3,

Thank you making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards

Consumer Website Team

Best regards,