MISLEADING UPGRADE WITH NO PHONE AT VODACOM !!!

MISLEDED UPGRADE WITHOUT NEW PHONES!! I want to state my grievances concerning VODACOMS's Call direct facility and function. I am furious for not being treated the way I should have and being mislead. A ale person from Vodacom who sounded Indian phoned met on 19th of July 2019 and presented me with a deal whereby my monthly fees will be lowered dramatically. Both my boys are on my contract. He repeated it aa few times. It sounded great. I am due for an upgrade whilst all the phones are fully paid by now. I agreed to it because I was not sure when I would upgrade with new phones due to negative publicity concerning Huawei the past few months. My current phone is slowing down in performance. I mentioned this trend to the abovementioned person from Vodacom. I also mentioned that I want to think about it to enable me to make the right decision. THIS PERSON FROM VODACOM NEVER SAID THAT I WILL NOT GET NEW PHONES AS WEL! I feel I was steamrolled and not informed in a way that included all the relevant information. This guy just blabbed on and on about the special discount on my monthly fees. I feel this was miss-presentation of what the whole impact of the "upgrade" entailed. I did report this and requested a reverse-upgrade. The call center said someone will call me back after the inquiry had been investigated. On the morning or the 24th of Aug a male person phoned me back from Vodacom and said the have listened to the voice recording and that I cannot reverse my upgrade. According to him I was informed that it is an upgrade until 2021. The implication is that I will not be able to get a new phone. I am a professional psychologist and need a phone I can rely on. I feel grossly mislead and not informed with intent not to disclose the full implications of the upgrade. THIS is no upgrade helping me as mother tot get my sons new phones. This is NO reward but an NIGHTMARE. I a. very disappointed and disgusted. The length time I have to go through to this is enormous. Following no satisfactory response from Vodacom I am advised to rake alternative steps if this issue is not immediately reversed in order to disclose this unprofessional and cunning marketing strategy- starting immediately. This feels like a DOWN-GRADE. All I want is new phones with a new contract. I TRUST HELLOPETER can assist. Kind regards. Rolene Farre ***