NM
Nats M
1 reviews | Active since Feb 2016
17 Dec 2020, 12:25
Misleading upgrade
Called in to cancel, was convinced by Norman in retentions that I would receive a pick and pay voucher. I have had to call in 4 times now and am told it's escalated however get no feedback. Rather proceed with cancellations service is really bad!
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
17 Dec 2020, 13:45Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Dec 2020, 13:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
NM
Nats M's updateReviewer Update
18 Dec 2020, 11:25No1 has contacted me as yet. Further to this I called in to query why I have not received the voucher as yet and spoke to a Kerusha Chetty and Curtis James who just advised me that the voucher takes 2 months. This is misleading as the initial advisor misinformed me. The *********** Curtis says they were just advised that the voucher will be given to customers in 2 months like that somehow is my problem. This contract needs to be cancelled asap. These call center advisors are clearly idiots.
NM
Nats M's update18 Dec 2020, 11:25
Reviewer Update
No1 has contacted me as yet. Further to this I called in to query why I have not received the voucher as yet and spoke to a Kerusha Chetty and Curtis James who just advised me that the voucher takes 2 months. This is misleading as the initial advisor misinformed me. The *********** Curtis says they were just advised that the voucher will be given to customers in 2 months like that somehow is my problem. This contract needs to be cancelled asap. These call center advisors are clearly idiots.
Vodacom's replyOfficial
18 Dec 2020, 15:47Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
Vodacom's reply18 Dec 2020, 15:47
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Best regards,
NM
Nats M's updateReviewer Update
18 Dec 2020, 16:01Thank you for the private reply. Cancelling the upgrade isnt a resolution. Honoring the agreement would have been. I have 2 contracts with vodacom and have been with you for years. I'll be sure to cancel and go with a provider that has integrity;)
NM
Nats M's update18 Dec 2020, 16:01
Reviewer Update
Thank you for the private reply. Cancelling the upgrade isnt a resolution. Honoring the agreement would have been. I have 2 contracts with vodacom and have been with you for years. I'll be sure to cancel and go with a provider that has integrity;)