Misleading Updates and Unresolved Fibre Faults

Does Vodacom believe they are the only corporate employees with jobs? Because based on the service I’ve received, it seems they assume the rest of us have unlimited time to chase them for answers. Vodacom Fibre’s service has been extremely disappointing. I have made over 10 calls today alone, and each time I am transferred to a different agent who provides a completely different explanation. Siphesethu was confident and efficient when requesting an arrears amount, yet the same urgency disappears when it comes to resolving the fault on my fibre line.

One consultant even claimed that my issue had been logged with Metrofibre — yet after contacting Metrofibre directly, they confirmed that no such call or case exists.

Every interaction ends with the same scripted response: “your case has been escalated.” However, no action follows. When requesting to speak to a manager, I am told their details cannot be provided, leaving no accountability.

This level of service is unacceptable, and the repeated contradictions from Vodacom’s consultants raise serious concerns about transparency and honesty within the support process.