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Angelique D

1 reviews | Active since Sept 2023

17 May 2024, 12:08

***** misleading unprofessional don't be caught i want CEO to call me!!!!!!!!!!

Hi all be careful I app**** for cell phone contract prepaid up for 24 months never my contract next day i queried the matter was informed i was put on 36 months contract open line logged complaint and requested a call nothing was sent they avoid emails and when you ask to speak to manager they never avail . its a week now i have being calling and even requested the CEO to call me i even emailed the company sectary no response. I cant understand how they treat new clients be careful don't be victim of misleading and ***** on top it she never asked me to confirm account number. I have emailed again this morning no response

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Replies (1)
Vodacom
Vodacom's reply17 May 2024, 14:01
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team