Misleading, Unprofessional, Disrespectful Services

Vodacom in Blue Route Mall has failed their commitment to deliver the basic customer services and their failure to deliver after three weeks of ongoing calls and communication to resolve an issue that was established due to their inability to disclose proper information with regard to upgrading contracts. With constant excuses and a highly unprofessional approach to providing the services reflected in their company policy, my mother, who is a pensioner, has been going around in circles trying to resolve this issue. When taking out a new contract on Easter Saturday, the assistant failed to fully disclose important information of cell phone insurance and also include the contents of the promotion of the smar****ch. The entire process of upgrading was rushed, and we had to wait for the safe to be opened by a manager, who was not in store. Despite executing patience, we eventually received the phone and left, only to get home and realised that disclosure of the promotion smar****ch, which my mom was entitled to was not disclosed. When returning to the store, we were met with disinterest, and when asking for a manager they blatantly **** saying he was off, when in actual fact he was there. The excuse was he was off but came in to the store. When meeting the manager he was somewhat disinterested, unfriendly and not very helpful, stating that they would prioritise the matter after the Easter weekend. His entire demeanour was patronising and was not willing to resolve the matter immediately. It is now a month later and they continue to fail on customer services, making my mother call in for three weeks and still waiting to resolve this matter. It seems that taking it to HelloPeter and social media to show just how pathetic and disgraceful Vodacom is the only option left to highlight how this store poorly reflects their association with Vodacom. With the promotion ending month end, and with no resolve, it seems that this constant dishonesty, manipulation and failure to provide basic customer service, that they have manipulated my mother only to inform her that there is nothing they can do. This must be investigated immediately to resolve this matter before taking further legal action.