LM
Luisa M
1 reviews | Active since Apr 2019
15 Apr 2019, 18:49
Misleading the consumer.
I know service is virtually non-existent in this country but Vodacom you take the lead in this category. I took out a contract with you and cancelled it within two days because your consultant told me blatant lies on the benefits of this contract. I cancelled it within 2 days and since then I have spoken to the following departments: customer care, accounts, solutions dept and after sales department and all of them assured me that the contract has been cancelled and yet you are still charging me for this. This is blatant theft. I am disgusted to be associated with you by means of being your customer.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
16 Apr 2019, 06:54 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply16 Apr 2019, 06:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
LM
Luisa M's updateReviewer Update
16 Apr 2019, 20:16Whats that going to help, if you read my post carefully you would have seen that I have spoken to various of your consultants and not one of them has been able to help. I need someone in a senior position who has the ability to resolve situations to contact me not one of your consultants.
LM
Luisa M's update16 Apr 2019, 20:16
Reviewer Update
Whats that going to help, if you read my post carefully you would have seen that I have spoken to various of your consultants and not one of them has been able to help. I need someone in a senior position who has the ability to resolve situations to contact me not one of your consultants.
Vodacom's replyOfficial
17 Apr 2019, 11:39Dear Luisa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply17 Apr 2019, 11:39
Official
Dear Luisa,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved.
Regards Consumer Website Team(SA)
Best regards,