HP
Hennie P
1 reviews | Active since Feb 2016
04 Jul 2023, 15:33
Misleading services Vodacom online
***: *** When contract was started as a phone sale, we were told we only pay for the data for 24 Months. The instrument was free. Today after enquiry it turned out that we pay for a handset over 36 months. I requested Vodacom to stop the data of 5 gig immediately, refund me for the Handset charges. This was not done! I requested transcription of the day I entered the agreement but never recieved it or any response since 3 April 2023.
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Vodacom's replyOfficial
05 Jul 2023, 07:40 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Jul 2023, 07:40
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team