Misleading Sales Talk - Incorrect information given
<p>Good day, </p> <p>I signed up for a 10Gig Topup Data package yesterday with a Wifi Rooter. Is spoke to Zandile around 13h00, I asked specifically if I need to activate the simcard now or can I wait untill the end of the month, and she said no I do not have to activate it now, and if I activate it now, I will be charged a Pro-rata portion of the contract. Which is also not the case becuase when the confirming agent phoned me this morning she said, the Full amount of R309.00 will be deducted between 48 - 72 hours. So I was given incorrect information twice, now this is interfering with my monthly budget. Give the correct training to your consultants!!!!! I want someone to tell me what they are going to do about this. I am very unhappy with this service. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you. Oh and I also would just like to add. Zandile was very friendly and very nice, its just the incorrect information that I am upset about.
Thank you. Oh and I also would just like to add. Zandile was very friendly and very nice, its just the incorrect information that I am upset about.
This has still not been sorted out. I have spoken to Vodacom customer services apox 10 times in the past 2 days. Everytime someone tells me a different story. I have a call logged for complaints, but no one has gotten back to me yet!! This is sooo pathetic. I have been with Vodacom for the past 15 years, and never had a problem. Where is this coming from!!! Give the sales people better training, give the technical people better training. We pay for the product! YOU NEED TO GIVE US BETTER SERVICE!!!!!
This has still not been sorted out. I have spoken to Vodacom customer services apox 10 times in the past 2 days. Everytime someone tells me a different story. I have a call logged for complaints, but no one has gotten back to me yet!! This is sooo pathetic. I have been with Vodacom for the past 15 years, and never had a problem. Where is this coming from!!! Give the sales people better training, give the technical people better training. We pay for the product! YOU NEED TO GIVE US BETTER SERVICE!!!!!