Misleading sales tactics to get sales.

On the 17th February 2017 a consultant called me on my cell phone to offer me an upgrade on my current WIFI 10 Gig day time plus 10 Gig night owl contract. I responded that due to be close to pension I do not want to get anymore financial responsibilities as I am trying to pay off all my accounts. The sale pitch was that this is an upgrade of the existing contract at the same price., which peaked my interest and I listened as I would get an extra 10 gigs giving me 30 gigs per day at the same price. I was told that within 7 days an upgraded sim card would be delivered to my address which was done. That weekend my wife and I installed the new simcard and "A" for away. A week later my vodacom account arrives and I have been billed an extra R238.99 so I went to the vodacom outlet on the weekend to inquire about this extra charge and also why my router kept saying "connect to a service" The lady assistant was very helpful and gave me a printout which now shows that I have 10 gig additional Topup contract (5 gig daytime and 5 gig night owl). This is not the same contract upgraded at the same price as discussed. Secondly the reason my Router would not connect was due to my 5 gig data being finished. Went home and put back the old sim card with the 20 gig and all was well again by why do I need two sim cards for the same WIFI router. Now I am mad as this was not what was pitched to me. I got the Vodacom report line number to address my concern which is *** and asked to speak to a supervisor as this was mis-representation and a **** as far as I am concerned to get extra commission for sales. I was told that this would take 10 to 14 days for them to retrieve the recording for clarity purposes. The 14 days passed last week Friday the 9th of April already and no return call, SMS, Whatsup???? or E mail. That is why I am now reverting to Hello Peter to see if I can get this contract cancelled as it is not as was discussed as an upgrade of an existing contract. Sales Agent Ahme**** and created by Naicker06 on the 17th February 2021. the agents spoken to at the complaints dept were a Juliet and a Nozipho who had a terrible cold on the day when I spoke to her. No feedback yet.