Misleading Sales Practices and Incorrect Package

A Vodacom sales consultant migrated me to a package that I never agreed to, and sold me devices under the false pretense that they were a “gift” from Vodacom for being a loyal customer.

Vodacom then migrated me to a data-only package and removed my monthly call minutes. For the past four months, I have been trying to resolve this matter, yet during this entire period I have been forced to purchase airtime every month in order to make calls.

I find it ********* and unacceptable that consultants can misrepresent products to customers in order to make sales, and still face no accountability. It is also extremely inconvenient and unfair that I am being required to spend additional money every month because of an error caused by Vodacom.

I am deeply upset and disappointed with Vodacom’s service and handling of this issue, and I am seriously considering leaving Vodacom completely if this matter is not resolved urgently.