VM
Vongani M

1 reviews | Active since Apr 2023

10 Jan 2026, 13:37

Misleading sales pitch

I can't believe that i am buying data bundles everyday while i hava contract with Vodacom. I was so happy with them that i renewed our contract. This time around someone decided to add their HOME INTERNET option on my package. I had no issues for about 3 months then started experiencing slow connection. For more than 6 months I've been calling Vodacom to report the issue and they all refreshed my network which only worked for a day until my last call in December when a consultant informed me that the package i am on only works on a router. Vodacom please restore the package that i was using and remove your home package that you added without my knowledge

0
Replies (2)
Vodacom
Vodacom's reply11 Jan 2026, 11:17
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
VM
Vongani M's update03 Feb 2026, 10:52
Reviewer Update
Good day,

Please note that the package was changed as per my request. However, i just noted on the App that the 100GB is back on my package. This will cause the very same situation that er thought we'd conquered. Please assist