VM
Vongani M
1 reviews | Active since Apr 2023
10 Jan 2026, 13:37
Misleading sales pitch
I can't believe that i am buying data bundles everyday while i hava contract with Vodacom. I was so happy with them that i renewed our contract. This time around someone decided to add their HOME INTERNET option on my package. I had no issues for about 3 months then started experiencing slow connection. For more than 6 months I've been calling Vodacom to report the issue and they all refreshed my network which only worked for a day until my last call in December when a consultant informed me that the package i am on only works on a router. Vodacom please restore the package that i was using and remove your home package that you added without my knowledge
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Replies (2)0
Replies (2)Vodacom's replyOfficial
11 Jan 2026, 11:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Jan 2026, 11:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
VM
Vongani M's updateReviewer Update
03 Feb 2026, 10:52Good day,
Please note that the package was changed as per my request. However, i just noted on the App that the 100GB is back on my package. This will cause the very same situation that er thought we'd conquered. Please assist
Please note that the package was changed as per my request. However, i just noted on the App that the 100GB is back on my package. This will cause the very same situation that er thought we'd conquered. Please assist
VM
Vongani M's update03 Feb 2026, 10:52
Reviewer Update
Good day,
Please note that the package was changed as per my request. However, i just noted on the App that the 100GB is back on my package. This will cause the very same situation that er thought we'd conquered. Please assist
Please note that the package was changed as per my request. However, i just noted on the App that the 100GB is back on my package. This will cause the very same situation that er thought we'd conquered. Please assist
