Misleading Sales people and absent customer service

<p>I was contacted by Buy Mondo and offered a deal since I am an Existing Vodacom customer. The deal was 5mb of data per month for R199 which includes a mobile router. I explained that I was not interested as I do not want to carry around a router and if they could give me the 5mb of data on my existing line I would take the deal. The salesperson checked up and told me that it would be possible so I signed up. Four days later I received that package which included the mobile router and a new sim card. When I activated it I realised that they had created a new line and that I would not get the Data on my cell phone. The next morning I contacted Buy Mondo on ********** 66 and was given a ref number of 68479 and was told that they would investigate. I asked for the contract to be cancelled as it was within 7 days and the guy cancelled and sent the request for Ram couriers to collect the package. I was contacted the next day and told that they have listened to the call and the information the salesperson had given to me was in fact incorrect. On 03/02/2017 I called the call centre again as the package was still not collected from me, I Spoke to Geraldine who explained that she can’t understand why it’s taking so long, I asked to speak to the Supervisor and was advised that he had already left for the day, this was at 12:30. She advised that she had arranged for a speedy pick up and that it would be collected on Monday 06/02/2017. On Tuesday 07/02/2017 I called back as the package was not collected and asked to speak to the Supervisor again and was told that he in on a tea break and would call me back, that call never happened. I called back at 16:00 and was told that he had left for the day by a very rude Melisha who told me that I just have to wait and that nothing can be done. I called back on the 10/02/2017 and spoke to Geraldine again who was in shock that I am still trying to get this sorted out, she told me that she spoke to the supervisor and that he will take my call but when it came time for the transfer he was already on another line. She promised me that he would call me back but I am now not surprised that he hasn’t. I tried calling Vodacom also but advised that it is out of their hands. So basically I was told what I wanted to hear so the sale could be done, I received the package, I was debited for the premium all within 7 days, it has now been 3 weeks and the package has not been collected nor have I received a call back from Buy Mondo or the so called Supervisor who I believe to be Vis Chetty and Vodacom who’s reputation at times is questionable partners with a company like Buy Mondo who basically sell products with no customer service s****s at all.</p> <p> </p>