Misleading Sales Consultant

I received a call this morning, Saturday 21 August 2021 from a lady by the name of Pertia Harris from the Vodacom Rewards Team. She advised me about a better rate on my current data bundle. She offered me more data at a lower rate than what I’m currently paying on my contract. I asked her the total cost that I would be paying on my contract and she told me it will only be a difference of R10 each month. She emphasised that this is not a new contract, not a new line just a mere better option with data that reduces my total costs per month. She also advised that the phone recording will be available to me by way of email to my personal email address should I need clarity. Shortly after the call, I received text messages from Vodacom advising that my product has been approved and will be dispatched soon. This is when I contacted Vodacom and asked what product is this that is going to be delivered since my discussion with Pertia Harris was about an adjustment to my monthly data bundles. The consultant pulled up my profile and a new line with a new SIM card was processed. She later advised that they do not make phone recordings available to customers via personal email.

Pertia Harris from the rewards team completely mis lead me. The information that she supp**** was totally wrong. I’m extremely disappointed in Vodacom that their staff feed customers incorrect information, and the customer is left with the inconvenience of sorting it out. Pertia Harris is just one of potentially many of their staff members who mis lead customers.

I have since cancelled this order. What an inconvenience. Very disappointing.