Misleading sales and Unauthorised Migration fees

I am writing to formally lodge a complaint regarding the conduct of Vodacoms sales team and the unacceptable experience I have had with a recent contract migration.

I am appalled by the misleading and dishonest manner in which this migration was sold to me. I was explicitly informed by the sales consultant by phonecall on 22 January 2026 that the migration would not cost me any additional money. Based on this assurance, I agreed to proceed. However, once the bills and quotations were issued, I was shocked to find that I had been charged a substantial migration fee, along with increased monthly costs across all my contracts. This is in direct contradiction to what was promised and agreed to at the point of sale.

This raises serious concerns about Vodacom’s sales practices and compliance with the Consumer Protection Act, particularly with regard to false, misleading, or deceptive representations.

Customers should not be pressured or misled into contractual changes under false pretences, only to discover additional and higher charges after the fact.

I expect this matter to be investigated urgently and resolved in full. This includes the reversal of the migration fees and the correction of my contract charges to what was originally promised, or the option to revert to my previous contracts without penalty.