Misleading Sales and Poor Customer Service

A sales agent misled me into taking a new contract by promising that my existing contract would be canceled, as I clearly stated I could not afford to pay for both. Despite multiple follow-ups on Facebook and promises that the new contract would be canceled and the unused router collected, nothing has been done for almost 3 months.

To make matters worse, I am now being charged for both contracts, including for a router I have never used and still have in its original packaging. On top of that, my services have been suspended, even though I’ve tried to resolve this matter countless times.

I have received nothing but vague reassurances, with no real action taken to address my complaint. This is unacceptable! I demand that the contract be canceled as promised, the router collected, all incorrect charges reversed and my services reinstated.

Vodacom's failure to resolve this issue and provide proper customer service is extremely frustrating. This has been going on for way too long.