Misleading sale!!

I was called by a social media sales agent ( first time I heard of this) on Wednesday and she promised me I will receive my sim only contract by Friday the latest. I asked her for a reference and she stated I will receive a waybill SMS. I told her I urgently need this and if she can assure me it will be delivered by Friday then I will take the deal. It's now Friday night and my sim have not been received, why make empty promises only so you can get a sale out of me.?? If this was the case I should have went to a store to do this contract and receive the sim immediately. Why lie to customers? I have still not received an SMS and not sure when this sim will be delivered. This is pathetic service and delivery and someone need to be held accountable for this. I can't believe that Vodacom will stoop so low just to get a sale out of a customer, absolutely disgusting service