Misleading renewal of a contract

I'm somewhat satisfied with the initial follow-up call from Vodacom regarding my SIM migration issue. However, I'm extremely disappointed that they haven't gotten back to us despite promising to cancel the unwanted services and charges. We're still on standby, unsure if the cancellation has been processed or not. The lack of communication and follow-through is frustrating. I hope Vodacom will resolve this matter promptly and efficiently. Thank you so much to the hello peter for the assist, really appreciate and love your service.