1 reviews | Active since Apr 2016
Misleading promotions - Recharge and get
<p>I had dialled *123# to opt in to the promotion of Recharge and get on 05/04/2017 at 08:48. I immediately received an sms saying " Thank you for opt in to the Recharge and get Promotion. you will get R100 bonus for one day when you recharge with R40. Offer ends 11/04/2017". I recharged with R40 at 08:53. At 08:54 I got another sms saying" You are almost there! Recharge with R0 to qualify for your reward. Offer ends 11/04/2017 23:59".</p> <p> I called their call centre only to be told I a must wait for at least an hour for the bonus to reflect. Nothing happend, I called back after about two to three hours. The agent told me to wait for 24 hours. Again nothing happended. I called again on 06/04/2017. The consultant logged a request no.A7-TNMM-LPSD and said I should wait for at least another 24 hours. The same day at 15:04 got an sms saying their records have been checked and my number was not targeted for the recharge incentive. I felt cheated and called to speak to a supervisor on 7/04/2017, I spoke to a guy called Linda who asked me to send mms to ********** 042. He said he will get back to me on the same date with feedback and never did. I called in the afternoon only to be told to give the technical team another 24 hours. I called on 10/04/2017 again to be told to wait until today 11/04/2017. When I dial their call centre number I got a message that I have exceeded the number of calls allocated to my number. This is not fair.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Above from Vodacom seems like an automated computer response. Over 24 hours later no contact from Vodacom was received.
I lost trust for Vodacom. Their offers are not genuine.
Above from Vodacom seems like an automated computer response. Over 24 hours later no contact from Vodacom was received.
I lost trust for Vodacom. Their offers are not genuine.
Dear Mafedile,
Your query is resolved.
Regards,
Cassandra
Dear Mafedile,
Your query is resolved.
Regards,
Cassandra
Good day Cassandra,
Thank you very much for resolving my query. Great Service.
Thanks Vodacom
Good day Cassandra,
Thank you very much for resolving my query. Great Service.
Thanks Vodacom
