FM
Fedix M

1 reviews | Active since Apr 2016

11 Apr 2017, 09:41

Misleading promotions - Recharge and get

<p>I had dialled *123# to opt in to the promotion of Recharge and get on 05/04/2017 at 08:48. I immediately received an sms saying " Thank you for opt in to the Recharge and get Promotion. you will get R100 bonus for one day when you recharge with R40. Offer ends 11/04/2017". I recharged with R40 at 08:53. At 08:54 I got another sms saying" You are almost there! Recharge with R0 to qualify for your reward. Offer ends 11/04/2017 23:59".</p> <p> I called their call centre only to be told I a must wait for at least an hour for the bonus to reflect. Nothing happend, I called back after about two to three hours. The agent told me to wait for 24 hours. Again nothing happended. I called again on 06/04/2017. The consultant logged a request no.A7-TNMM-LPSD and said I should wait for at least another 24 hours. The same day at 15:04 got an sms saying their records have been checked and my number was not targeted for the recharge incentive. I felt cheated and called to speak to a supervisor on 7/04/2017, I spoke to a guy called Linda who asked me to send mms to ********** 042. He said he will get back to me on the same date with feedback and never did. I called in the afternoon only to be told to give the technical team another 24 hours. I called on 10/04/2017 again to be told to wait until today 11/04/2017. When I dial their call centre number I got a message that I have exceeded the number of calls allocated to my number. This is not fair.</p>

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Replies (4)
Vodacom
Vodacom's reply11 Apr 2017, 09:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

FM
Fedix M's update12 Apr 2017, 15:05
Reviewer Update

Above from Vodacom seems like an automated computer response. Over 24 hours later no contact from Vodacom was received.

I lost trust for Vodacom. Their offers are not genuine.

Vodacom
Vodacom's reply13 Apr 2017, 10:22
Official

Dear Mafedile,

Your query is resolved.

Regards,

Cassandra

FM
Fedix M's update13 Apr 2017, 10:44
Reviewer Update

Good day Cassandra,

Thank you very much for resolving my query. Great Service.

Thanks Vodacom