1 reviews | Active since May 2013
misleading promotions
<p>My name is henry wilson Chelhango ,i hereby complaining about vodacom misleading promotions my mobile numner is 082 ********** ,I received any SMS sometimes which says dial *123*1# to check how munch you can qualify after recharge offer vaild for certain period ,I have recharged with the impression that after i have meet required amount of R95.00 i will get R150.00 vaild till 27 september 2016,However till todate i have not received that airtime and i have recharged with more than required amount ,</p> <p>I m raising this issues simply because my previous bonus airtime which i suposed to have been given after i recharged ,i was told that i forfeited it becaused i called vodacom aftfer the expiry date,</p> <p>So now i can see that they want to repeat what they did previously because i was calling before the 27 September 2016 asking that my bonus airtime must be released because i have met that requirement ,I was told by consultant that they cant assist me because on their side the is nothing wrong,</p> <p>By this vodacom is giving its loyal customer false hopes by saying recharge with certain amount you will get so munch bonus airtime ,which i can descripe that as *****ELENT promotions ,de*****ing its customers regardeless of the support we contiously give to them,like myself having 16 good years with them</p> <p>please assist me HELLO PETER.</p> <p> </p> <p><br /> </p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Dear Henry,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
Dear Henry,
Your matter has been resolved.
Regards,
Cassandra
Best regards,
