hC
henry C

1 reviews | Active since May 2013

27 Sept 2016, 09:26

misleading promotions

<p>My name is henry wilson Chelhango ,i hereby complaining about vodacom misleading promotions my mobile numner is 082 ********** ,I received any SMS sometimes which says dial *123*1# to check how munch you can qualify after recharge offer vaild for certain period ,I have recharged with the impression that after i have meet required amount of R95.00 i will get R150.00 vaild till 27 september 2016,However till todate i have not received that airtime and i have recharged with more than required amount ,</p> <p>I m raising this issues simply because my previous bonus airtime which i suposed to have been given after i recharged ,i was told that i forfeited it becaused i called vodacom aftfer the expiry date,</p> <p>So now i can see that they want to repeat what they did previously because i was calling before the 27 September 2016 asking that my bonus airtime must be released because i have met that requirement ,I was told by consultant that they cant assist me because on their side the is nothing wrong,</p> <p>By this vodacom is giving its loyal customer false hopes by saying recharge with certain amount you will get so munch bonus airtime ,which i can descripe that as *****ELENT promotions ,de*****ing its customers regardeless of the support we contiously give to them,like myself having 16 good years with them</p> <p>please assist me HELLO PETER.</p> <p> </p> <p><br /> </p> <p> </p>

0
Replies (2)
Vodacom
Vodacom's reply27 Sept 2016, 10:00
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom
Vodacom's reply27 Sept 2016, 10:54
Official

Dear Henry,

Your matter has been resolved.

Regards,

Cassandra

Best regards,