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devin D

1 reviews | Active since Dec 2014

27 Feb 2017, 15:56

Misleading promotions

<p>I received a message that if i recharge on the my vodacom application i will received double my data. I did not even need the data but i thought this is really cool promotion so let me buy a gigabyte via the my vodacom application. So when i bought the data i was sent a message that i received my extra gigabyte but it was only valid until the 5th of march. Why on earth would i want extra data if it expires in 5 days time, this will render the promotion useless. This was misleading from the start and essentially i have not gained anything by using the my vodacom application so i am realy unhappy .</p>

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Replies (2)
Vodacom
Vodacom's reply28 Feb 2017, 07:24
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply04 Mar 2017, 10:08
Official

The reported instance has been reviewed and addressed,

Please refer to our correspondence communicated.

Best regards

Elroy