1 reviews | Active since Jan 2015
misleading promotional sms
<p>on Thursday 5 may I received the following sms: Get 1GB absolutely free to use for a day, every time you buy a 250MB daily bundle for R20. Dial *111*44# to buy, offer expires 04-06-2016. Opt out? SMS STOP to 31118</p> <p>. On Sunday 07 May I bought the 250MB as explained on the sms. Instead of receiving the 1GB daily data I received only 250MB free. I called the call center 3 times with ought any joy. I moved to Vodacom recently thinking I'll get better service compared to the competitors but it seems like all these operators are the same. The call center agents are not professionally trained and lack the skills to assist a customer with the simplest of queries. Very disappointing service indeed.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to assist with your query.
Regards,
Vodacom Consumer Website Team
As per our telephonic discussion, your concerns have been addressed.
Once again, please accept our sincerest apologies for any inconvenience caused.
Regards
Consumer Website Team
As per our telephonic discussion, your concerns have been addressed.
Once again, please accept our sincerest apologies for any inconvenience caused.
Regards
Consumer Website Team