Misleading Promotion

On the 11th of November I phoned upgrades to upgrade my number ***) with the Black Friday Deal

Samsung Galaxy s24 Ultra 256GB 5G + Nintendo Switch OLED Console.

I was waiting patiently as per suggested 5 – 7 working days for delivery.

This morning when I phoned, I was notified that my order was cancelled due to a mix up with Vodacom and the wrong Nintendo’s that they offered.

So firstly, that was the deal that I signed up for, the red and blue as indicated by the sales representative as well as the deal.

I never cancelled from my side, and I expect that deal and delivery asap.

This is unacceptable to not communicate with your customer and not delivering on services and marketing material you approved and made available.

If this cant be resolved, I will continue with the next step with regards to consumer protection and the misconduct from your side.